Job Description

Our client, a leader in the medical device industry, is seeking a Complaint Management Specialist to join their team. As a Complaint Management Specialist, you will be part of the Quality Assurance department supporting the Product Surveillance team. The ideal candidate will have strong writing skills, excellent problem-solving abilities, and a keen attention to detail which will align successfully in the organization.

Job Title: Complaint Management Specialist

Location: Medina, NY (Hybrid)

What's the Job?

• Triage incoming complaints from internal or external customers to determine next steps in the process based on level of risk.
• Collect necessary complaint information for investigations.
• Determine reportability of a complaint.
• Respond to customer complaints (written or verbal) and write technical investigation response letters.
• Participate in continuous improvement activities and projects (i.e., CAPA, Product Improvement Teams).

What's Needed?

• Strong knowledge of the FDA Quality System and Medical Device Reporting regulations (21 CFR 803, 806, 820, and 211).
• Understanding of the products intended use and manufacturing process of assigned products.
• Strong technical writing skills, able to review complaint investigations and write customer response letters.
• Ability to prioritize multiple risk projects to ensure compliance with regulations and standard operating procedures.
• Excellent written/verbal communication and organizational skills.

What's in it for me?

• Opportunity to work in a dynamic and innovative environment.
• Engagement in projects that contribute to continuous improvement.
• Possibility of extension or conversion after 12 months.
• Collaboration with a diverse and talented team.
• Professional development and mentoring opportunities.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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