Job Description

Job Description Event Staff - Usher Job Description Join Team DPAC as an Usher where you'll be among the first to greet our guests, providing excellent customer service during our exciting performances. Whether it's a sold-out concert or comedy show or a blockbuster Broadway Production, you'll be one of our unsung heroes working to ensure everyone has a positive and enjoyable guest experience. As an Usher, you'll also be the smiling face to our guests, ready to answer questions and lend a helping hand. Come be a part of creating unforgettable moments at DPAC! What you'll do: Customer Service Approach: Provide excellent customer service with a warm and welcoming smile as guests navigate the lobbies and seating area. Guidance and Assistance: Provide directional assistance and guidance to guests, answering questions about seating, performance schedules, and amenities. Crowd Control: Assist with crowd control and security as needed. Safety: Monitor lobbies and seating area to ensure a safe and comfortable environment for guests. What you'll bring: Proactive: Anticipate guest needs by observing body language and being ready to offer assistance with a friendly disposition. Adherence to Protocols: Commit to following safety and security protocols and guidelines. Ability to Work Under Pressure: Maintain a calm and professional demeanor to contribute to a positive guest experience, even in challenging situations. While your job description provides a roadmap for your role, it's not set in stone. We value adaptability. So, there may be times when we'll ask you to try something new, contributing beyond your regular duties. Requirements Physical Requirements: Possesseffective vision and communication skills through speech and listening. Ability to stand, walk, and climb stairs throughout a shift. Ability to work in a variety of environments including heights, darkened corridors, loud noise, flashing lights, and haze effects. Additional Requirements: Available for flexible hours year-round, including evenings, weekends, and holidays. High school Diploma or GED. Reliable transportation to Durham, NC. Access to a mobile device such as tablet, personal computer, smartphone for scheduling. Must be at least 18 years old. Legally able to work in the United States. Requirements Application Requirements: A resume outlining your experience and qualifications is required. A cover letter detailing why you're a great fit for this position is also required. Durham Performing Arts Center

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