Job Description

Duties & Responsibilities Primary Responsibilities/Essential Functions: Removes and sorts dirty linens and towels from laundry carts. Washes and dries all linens, towels, rags, etc., as directed by management. Learns, understands and follows the proper operation of washing machines, dryers, other equipment and use of chemicals. Cleans dryer filters daily (or more frequently as needed) and maintains all equipment as trained and instructed. Immediately reports any noted repairs or maintenance of laundry equipment, guestroom, public areas, or back of the house areas. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job. Other Responsibilities/Supportive Functions: Performs duties of Room Attendant when needed. Delivers linens to linen closets, restaurants or designated areas. Stocks, restocks and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations. Returns any items found in guest rooms, hallways, or back of the house to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it. Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents. Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed. Qualifications (relevant experience, education and training): No formal education required. Prior high-volume laundry experience desired. Requires ability to serve needs of guests through verbal interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction. Requires ability to perform basic math skills such as addition, subtraction, multiplication and division. Ability to read and comprehend simple instructions, short correspondence and memos. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts. Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes required training as scheduled. Must maintain a clean and appearance and professional demeanor. Pacific Hospitality Group

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