Job Description

Job Description

Job Description

Inside Sales Representative – Guilford Hall Brewery

Location: [Insert location]
Reports To: Sales Manager
Department: Sales & Distribution

Position Summary:
Guilford Hall Brewery is seeking a driven and detail-oriented Inside Sales Representative to support and grow our customer base through proactive sales outreach and exceptional service. This role focuses on managing incoming and outgoing sales activity via our online ordering portal and supporting day-to-day operations that ensure a seamless customer experience.

Key Responsibilities:

• Customer Sales & Support

  • Serve as the primary point of contact for online orders through the Guilford Hall Brewery ordering portal.

  • Proactively call and email current and prospective customers to encourage portal usage and/or schedule meetings for outside sales reps.

  • Educate customers on portal features and benefits to improve order accuracy and frequency.

• Order Management

  • Review, process, and monitor incoming orders, ensuring accuracy and timely follow-up.

  • Provide product recommendations, pricing information, delivery schedules, and quantity discount details.

  • Become well-versed in our product offerings, including Guilford Hall and Flying Fish brands.

• Cross-Functional Coordination

  • Collaborate with brewing, sales, marketing, accounting, and logistics teams to ensure orders are fulfilled correctly.

  • Escalate any issues that require immediate resolution.

  • Participate in weekly sales and distribution meetings (Monday AM) and Friday sales calls.

• Account Management & Compliance

  • Maintain and update customer account records, including contact information, sales tax IDs, and liquor license verification.

  • Support the accounting team by ensuring data is correctly integrated across systems (QuickBooks, Fintech, Ekos).

  • Manage collections and follow up on overdue accounts.

  • Secure and maintain ABRA licenses for deliveries into Washington, D.C.

  • Notify drivers and sales reps of any account issues or delinquencies.

• Invoice & Delivery Oversight

  • Review and adjust invoices daily based on prior-day deliveries, including updates for keg returns.

  • Handle customer service follow-ups for delivery issues or incorrect orders.

Skills & Qualifications:

• Strong written and verbal communication skills

• Excellent customer service and follow-up abilities

• Proven ability to drive proactive sales and upselling

• Proficiency with computers and online sales platforms

• Experience in alcohol/beverage sales strongly preferred

• Working knowledge of the beer industry, including delivery logistics and compliance

• Familiarity with Guilford Hall Brewery and Flying Fish brands is a plus

Why Join Us?

At Guilford Hall Brewery, we believe great beer brings people together—and so does great service. Join our fast-paced, collaborative team and be part of a growing craft beer company with deep roots in quality, community, and innovation.

Flying Brewery is a partnering company to the Reveal Management office. We have expanded our horizons from real estate, to restaurants, to brewery production/manufacturing, and now to alcohol distribution. This job will give you a place to grow and learn. Our company is looking for self starters and organized individuals that take pride in each aspect of their life. If you are looking for a career with no limits - come join our team!

Company Description

Flying Brewery is a partnering company to the Reveal Management office. We have expanded our horizons from real estate, to restaurants, to brewery production/manufacturing, and now to alcohol distribution. This job will give you a place to grow and learn. Our company is looking for self starters and organized individuals that take pride in each aspect of their life. If you are looking for a career with no limits - come join our team!

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