Job Description

The overall purpose of the Learning and Development Manager Position is to be responsible for implementing, facilitating, and assessing the effectiveness of all required training and development policy and programs to enhance the overall skills and succession planning of all Grand Performers. They are to provide inspiring and strategic leadership while directing the activities of Training in support of the mission, core values, standards, and goals established by the company.

CORE RESPONSIBILITIES

Primary areas of responsibility include, but are not limited to the following:

• Delivers all corporate and JW Marriott training programs.
• Monitor and tracks all property training; as the gatekeeper for training ensuring all departments are in compliance with the yearly training calendar.
• Develops and distributes training and development schedules each quarter and produces a monthly calendar.
• Creates and develops materials for training as needed.
• Implements and presents corporate-wide training and development programs and initiatives.
• Creates and maintains updated records of staff member participation in all training and development courses and creates and produces reports accordingly.
• Coaches staff members on skills and succession planning and development.
• Conducts yearly property learning & development needs assessment and makes recommendations with regards to programs needed.
• Delivers and ensures compliance with all training required by both state and federal laws (i.e. alcohol and food certifications, harassment-free workplace training, etc.).
• Maintains and manages learning & development library (LMS) including internal and external training and career development opportunities.
• Administers the Grand Performer educational reimbursement program and produces usage reports accordingly.
• Works with Executive Committee Members, Department Heads, Managers, and Job Coaches to ensure On-boarding and On the Job Training are successful.
• Undertakes and performs special projects and assignments as assigned.
• Guides Job Coaches in Monthly training settings; as well as, via e-mail or one and one sessions.
• Support the Grand Performer Engagement Survey by conducting feedback sessions to ensure departments are promoting a positive work environment.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.

• Strong written, verbal, and interpersonal skills.
• Ability to work independently and exercise sound judgment within established guidelines.
• Good judgment and the ability to maintain confidentiality are critical.
• Ability to conduct research and analysis; collect, evaluate and interpret varied data, evaluate alternatives and reach sound conclusions.
• Strong organizational skills and attention to detail.
• Comprehensive knowledge of LMS database programs to develop reports, databases, and communications materials.
• Be able to coordinate multiple projects and meet critical deadlines.
• Establish and maintain effective working relationships with those contacted in the course of work.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business or related training equivalent - required
• 5+ years of relevant work experience in similar scope and title – required
• Experience within luxury brand/markets - required
• Experience with JW Marriott – preferred

SUPERVISORY RESPONSIBILITIES

An inspiring leader selects the best possible candidate for each position, provides structure, direction, feedback, recognition, and accountability; in addition to facilitating team processes, ongoing training, and delegation for the following Grand Performers within the culture and policies.

• No direct reports

WORK ENVIRONMENT

The work environment/conditions described herein are representative of those that an incumbent may experience.

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

• Push, pull, and lift up to 50lbs on a weekly basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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