Job Description

Primary Function

The primary function of the Product Specialist is to support profitable growth of the Andritz service business for their designated product group in the region.

Reporting Structure

The Product Specialist reports locally to the Manager of the Service Product Group and globally to the Service Product Manager.

Responsibilities

• Support the Area Sales Managers with product knowledge, technical expertise and pricing
• Support the back offices (inside Sales, Purchasing, Project Management) with parts identification, vendor information, costing and pricing
• Support the Field Service Group with technical expertise, troubleshooting and costing
• Support Engineering with design information, historical reference, project review and design review
• Support customers with troubleshooting, problem resolution and performance improvement recommendations
• Travel with the Area Sales Managers to identify, develop and close sales opportunities
• Develop strategies to grow service business in the region
• Provide training materials and product training to field sales, back office personnel and customers
• Provide technical, sales and service bulletins and other information to develop the knowledge of the Andritz service group
• Provide input for development of the product regionally and globally (Marketing materials, R&D, problem solving, cost reduction, business growth etc.)
• Develop enhanced and new service offerings in the region
• Maintain product related technical information
• Implement and support global product strategies within the region
• Coordinate / Project Manage complex service offerings
• Conduct equipment and system inspections
• Support and develop competitor repair business

Travel

The Product Specialist will travel 25 to 50% of the time in support of sales, field service and customers.

Education and Experience

• B.S. Degree in Engineering or 5 -10 years relevant hands on product experience
• Process Experience in one or more of the following industries: Environmental Wastewater, Chemical, Pharmaceutical, Mining or Food.
• Sales or sales support experience
• Willingness to travel (overnight travel will be required)

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