Job Description

A leading company in analytics is seeking a Senior Account Manager to oversee the post-sales lifecycle for top accounts. This hybrid role involves driving customer success, managing relationships with senior stakeholders, and ensuring value realization through data-driven insights. The ideal candidate will possess strong commercial skills, technical knowledge, and a passion for solving client challenges.

Qualifications

• 7+ years of post-sales customer management experience.
• Proven success in managing 7-figure accounts.
• Strong technical acumen and understanding of data.

Responsibilities

• Create and execute strategic account plans.
• Guide onboarding and adoption for new customers.
• Build and maintain relationships with key stakeholders.

Skills

Relationship management

Communication

Project management

Tools

Mixpanel

Google Analytics

About the Account Team

Our Account teams manage the full post-sales lifecycle, helping existing customers leverage Mixpanel to analyze, measure, and improve their products. The Mixpanel team that manages the lifecycle of our top Strategic accounts consists of two roles:

• Account Managers are initially responsible for nurturing and driving adoption & utilization in an account, then expanding our existing footprint. They focus on value realization, executive relationships, renewals, and strategic expansions. They identify new business units or teams that could benefit from Mixpanel, navigate to decision-makers, and run sales motions to land those expansion opportunities.
• Customer Success Architects work with the AM to implement and onboard customers across a shared book of business, driving adoption and organically growing our most strategic accounts. They are usually the primary technical contact, interacting daily with customer users and stakeholders to ensure full leverage of Mixpanel. They also act as a connection point to Mixpanel’s Product and Engineering teams supporting our largest customers.

About the Role

This is a hybrid role based in the San Francisco Bay Area. The Senior Account Manager supports implementation, onboarding, adoption, utilization, renewal, and expansion activities for Mixpanel's top accounts. They are responsible for the overall health of a customer, ensuring value is delivered, and for maintaining relationships with senior stakeholders. The role involves ensuring customers learn from their data and expand their investment with Mixpanel, both within their organization and to subsidiaries. It combines commercial skills (renewal & expansion) with technical knowledge (product adoption) to bring value to enterprise customers.

The Senior/Strategic Account Manager will develop relationships with senior and VP-level buyers, presenting to C-level audiences and leading strategic conversations. They are highly organized, customer-focused, and capable of managing complex projects and prioritizing requests.

Who You Are:

• You are highly consultative with savvy business acumen.
• You have strong data instincts and enjoy making data-driven decisions with Mixpanel.
• You have experience working with executives at large enterprises.
• You are curious about new technologies and eager to learn.
• You enjoy solving problems and delivering value for clients.
• You can build relationships with senior stakeholders to navigate organizations effectively.
• You possess the commercial skills and mindset to drive expansion deals.

Responsibilities

• Strategic Account Planning: Create, iterate, and execute strategic account plans, aligning with customer success and business goals.
• Primary Point of Contact: Serve as the main contact for all account aspects, both internally and externally.
• Onboarding & Adoption: Guide new customers through onboarding, ensuring understanding of features and setting up for success. Provide ongoing training and support.
• Customer Advocacy: Collect customer feedback to influence product improvements.
• Data Analysis & Forecasting: Use Mixpanel and other data sources to analyze behavior, forecast trends, and identify improvements. Collaborate across teams to enhance success.
• Churn Prevention: Identify at-risk customers early and address concerns proactively.
• Relationship Management: Build and maintain strong relationships with key stakeholders and facilitate executive alignment.
• Value Realization & Growth: Identify opportunities for customers to extract more value and expand usage.
• Business Monitoring & Insights: Monitor customer businesses and industries to identify opportunities and threats, guiding strategic discussions.
• Expansion & Renewal Management: Manage expansion opportunities and oversee renewal negotiations to ensure revenue growth.

Requirements

• 7+ years of related full-cycle post-sales customer management experience (Account Manager, Account Executive, or Sales Engineer).
• Proven success in managing and growing accounts, handling a 7-figure book of business, and closing $250K+ sales opportunities.
• Experience with contracts over $1M in ARR.
• Strong technical acumen and understanding of data-driven decision making.
• Ability to engage with end-users and stakeholders across engineering, product, and design.
• Excellent written and verbal communication skills.
• Ability to work cross-functionally with sales, product, customer success, and engineering teams.
• Experience collaborating on opportunities and involving technical resources.
• Experience building relationships with executive stakeholders and delivering strategic presentations.
• Ability to thrive in a fast-paced, changing environment with agility and resilience.
• Strong ownership, accountability, results orientation, and a desire to learn.
• Deep curiosity about analytics and market trends.

Bonus Points

• Experience managing relationships with high-growth tech companies.
• Experience with Mixpanel or other analytics tools (e.g., Amplitude, Google Analytics, Adobe Analytics).
• Experience in technical customer-facing roles.
• Track record of exceeding quota consistently.
• Experience scaling a successful B2B SaaS company.

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