Job Description

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About Us

Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners, specifically within cybersecurity, privacy, and ESG (Environmental, Social, and Governance). We build software for the people who enable trust between businesses.

Based in San Francisco, CA, we are a remote-first company backed by top investors including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, and Eric Ries. We value diversity and inclusion, seeking teammates from all backgrounds to help shape the future of audit and advisory.

As an early-stage startup, you’ll have the opportunity to build the future of business trust by making audit practitioners’ lives easier, reducing their workload by up to 50%, and improving work-life balance. If you share our values and enthusiasm, you will find a home at Fieldguide.

About The Role

We are looking for a passionate, customer-focused Senior Customer Marketing Manager to develop and manage our customer marketing programs. The role involves expanding our customer base, increasing retention and engagement, nurturing advocates, and enhancing overall satisfaction.

What You’ll Do

1. Create content, resources, and programs to drive customer expansion.
2. Develop strategies to increase retention and engagement, collaborating with the customer success team.
3. Work with product marketing to create resources that maximize product value for customers.
4. Relay customer insights to the product team and serve as a liaison.
5. Manage Customer Advisory Boards (CAB) and loyalty programs.
6. Foster community among customers through online platforms and events.
7. Create case studies and success stories, and manage educational content like webinars and tutorials.
8. Track and report on key metrics such as customer satisfaction and lifetime value.

About You

1. 6+ years of experience in customer marketing within a fast-growing B2B technology company.
2. Strong understanding of retention strategies and CRM.
3. Excellent communication and interpersonal skills.
4. Proficiency with feedback tools and analytics platforms.
5. Ability to create compelling content and manage multiple projects.
6. Data-driven mindset with strong analytical skills.

More About Fieldguide

Our values include:

• Fearless, Fast, Lovable, Owners, Win-win, Inclusive.

Benefits

• Competitive compensation with ownership options
• Unlimited PTO
• 401k
• Wellness benefits including free therapy sessions
• Work from home reimbursement
• Flexible schedules

Compensation Range: $130K - $165K

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

Industries

• Software Development

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Job Tags

Full time, Remote job, Flexible hours,

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