Creative Mines
Trade Pro Coordinator
Location: San Diego Area / Remote | Department: Sales & Customer Experience
Reports to: Director of Sales or National Trade Program Manager
About Creative Mines
Creative Mines is a premium innovator in stone and brick masonry veneers, partnering with the architectural and design community to bring distinctive, high-integrity materials to life. Through our Trade Program, we offer elevated online support, quick-ship samples, and dedicated design collaboration that empowers trade professionals to push the boundaries of masonry design.
Role Overview
We're looking for a dynamic, detail-obsessed Trade Pro Coordinator to serve as the frontline liaison for our growing Trade Program. This role is equal parts relationship builder, design consultant, deal closer, and logistics coordinator.
You’ll work directly with architects, designers, builders, and contractors—ensuring they receive unparalleled service, creative support, and access to the right masonry veneer solutions to elevate their projects.
What You’ll Do
· Foster Relationships: Develop and manage a portfolio of Trade Pro clients, delivering personalized outreach, project follow-ups, and proactive support.
· Design Collaboration: Assist with material selection, color and profile recommendations, and the creative use of our products in real-world applications.
· Close the Deal: Guide trade professionals through pricing, quoting, and final decisions to turn specifications into orders.
· Coordinate Fulfillment: Orchestrate sampling and shipment logistics, ensuring orders are processed quickly and arrive on time.
· Champion the Brand: Share inspiring product stories, new releases, and Trade Pro perks—helping our partners feel part of something bigger.
· Gather Insights: Capture feedback and market insights to improve program offerings and support future product development.
You’ll Thrive in This Role If You:
· Love working with design-driven clients and understand the pace of the trade community
· Have strong organizational and communication skills with a customer-first mindset
· Are comfortable juggling design ideas, order details, and shipment tracking—all before lunch
· Thrive in a creative, entrepreneurial, and fast-paced environment
Qualifications
· 3+ years experience in customer experience, inside sales, account management, or a related role—preferably in building materials, interior design, or architecture
· Strong working knowledge of design principles and/or material selection
· Experience using CRM systems and order processing tools
· Excellent verbal and written communication skills
What We Offer
· Target salary $70,000 contingent on experience with additional variable compensation opportunity
· A highly supportive culture of people who love design, customer experience and driving results
· Opportunity to help shape a rapidly growing program within an innovative brand
· Direct impact on projects that shape spaces across North America
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